The Member Portal is a secure online platform developed by the Aboriginal Health Council of South Australia (AHCSA) to streamline communication and resource sharing with its member services. It provides centralised access to key documents, shared resources, training materials, support request submissions, and service updates in one easy-to-use system.

Registration is simple but restricted to approved users. Your email address must belong to a health service domain that has been registered with AHCSA. To register:

• Visit the Member Portal login page
• Click “Register” and complete the form using your work email address
• Check your inbox for a confirmation email and click the verification link

If you don’t receive the verification email within a few minutes:

• Check your spam or junk folder
• Confirm that your email address was entered correctly and is a registered domain
• If the issue persists, contact AHCSA IT Support at [email protected] for assistance

No. Only official work email addresses from pre-approved health service domains can be used to register. This ensures secure, controlled access and protects sensitive information.

The Member Portal allows users to:

• Submit and track IT and service-related support requests
• Access policies, forms, guidelines, and training resources
• Stay informed via official announcements and updates
• Participate in system testing and feedback activities when invited

Yes. The system includes a secure “Share” function that allows you to share a specific support request with external stakeholders (e.g. contractors or locum staff). Only the selected request and its communication thread will be visible. The external party will not have full access to the Portal.

No. For data security and accountability, user accounts must not be shared. Each user is responsible for the activity performed under their login. Use the Share function to involve others without compromising your credentials. Unauthorised sharing may lead to account suspension.

Please inform AHCSA as soon as possible. Your access will be deactivated, and a new user from your service can be added in your place. Keeping access current helps ensure data security.

Yes. AHCSA provides:

• Quick reference user guides
• Live or recorded walkthroughs
• Support via email or Teams sessions on request Please contact the IT team to arrange training for new staff or groups.

Member services nominate their own users. The Member Portal only accepts email addresses from registered health service domains. To keep user records up to date:

• The system sends a verification email every 3 months
• Users who have been inactive for 90+ days will be paused automatically
• Reactivation is simple—just click the link in the reactivation email

All registered users can access and download documents from the Portal. Files are read-only and cannot be edited, ensuring version control and content accuracy. Resources are sorted by category for ease of use, and AHCSA regularly updates this library.

The Portal uses a combination of immediate and digest-based notifications:

• High-priority updates (e.g. urgent policy changes) are sent out immediately
• General updates are included in summary digests sent weekly, fortnightly or monthly, depending on importance To ensure nothing is missed, users can log in at any time to check the latest updates.

The Support Request System is a web-based tool integrated into the Member Portal. It allows member service staff to log, track, and manage IT, operational, and general service-related enquiries across all AHCSA departments in a structured and transparent way.

All authorised staff from AHCSA member services can use the system. AHCSA internal staff may also lodge requests on behalf of member services when needed.

The system allows you to:

• Log a support request via the Member Portal or by emailing [email protected]
• Assign the request to a relevant category or area (e.g. IT, Finance, RTO)
• Receive updates and communicate directly with the AHCSA staff assigned
• Track the status of your request until resolved

You can:

• Log into the Member Portal and click “Submit New Support Request”
• Or email [email protected] with a clear subject and issue description

To help resolve your issue efficiently, please provide:

• A clear title or subject line
• The category or topic of the request
• The health service or department it relates to
• The urgency level (High, Medium, Low)
• A detailed description of the issue
• Any relevant documents or screenshots (uploaded directly)
• Tick the “Sensitive Information” box if applicable

• A confirmation email is sent with your request number
• The request is reviewed and assigned to the relevant AHCSA team
• You may be contacted for more information
• You’ll receive updates until the issue is resolved

Requests can be viewed by:

• The AHCSA staff allocated to that support category
• Other users from your health service
• Any email addresses added as subscribers to the request (internal or external)

Timeframes vary by urgency:

• High: 1–2 business days
• Medium: 1–5 business days
• Low: 1–10 business days

You’ll receive email notifications whenever an AHCSA staff member updates or responds to your request.

• Reply to your confirmation email
• Or log into the Member Portal and check your ticket’s progress in real time

The system automatically scans and redacts sensitive information (e.g. phone numbers, personal identifiers) from outgoing emails. For highly sensitive issues, we recommend contacting the relevant AHCSA staff directly.

Yes. You can:

• Remove yourself from the support request in the Portal
• Or click the “Unsubscribe” link in the notification email footer

When an issue is resolved:

• The AHCSA staff member will provide a resolution summary
• The request will be marked as “Closed”
• A final confirmation email will be sent

If the issue returns, you can reopen the same request by replying to the email or referencing the request number.

Yes. The system is protected by multiple layers of security:

• Encrypted (HTTPS) communication to prevent data interception
• Access controls to ensure only authorised users can view tickets
• Regular monitoring for security threats
• Secure storage aligned with AHCSA’s data governance and cybersecurity policies All email and document uploads are logged securely and accessible only to the appropriate personnel. For more information, contact the AHCSA IT team.