Digital Health and Innovation
The Digital Health and Innovation team supports Member Services to deliver high-quality, culturally safe care by strengthening clinical systems, improving data quality, and supporting continuous quality improvement.
We work in partnership with Member Services to support strong primary health care and improve service delivery for Community. We provide practical, hands-on support across clinical systems, accreditation, governance, Medicare billing, quality improvement and health data. We support Member Services to build local capability, strengthen everyday systems and reduce administrative burden, so staff can focus on providing care.
We understand that every service is different. Our support is tailored to local priorities, models of care and workforce needs, and delivered through respectful, relationship-based engagement. As health systems, reporting requirements and clinical software change over time, we work alongside Member Services to support training, troubleshooting and ongoing assistance. This helps ensure systems remain practical and fit for purpose.
Accreditation and compliance
We provide tailored support to help Member Services prepare for and maintain accreditation. This includes self-assessments, organising evidence, meeting accrediting body requirements and supporting implementation of recommendations. We also assist with permits, licences and agreements, and provide guidance on patient information systems, data management and IT security to support compliance.
Clinical governance and systems improvement
We support Member Services to strengthen governance by reviewing policies, procedures and clinical processes. This includes clinical audits, risk management, disaster recovery planning and support to develop clinical governance frameworks that promote safe, high-quality care and strong accountability.
Continuous quality improvement
We work alongside Member Services to review and improve clinical workflows, support local CQI activities and measure outcomes and health impacts. This includes system optimisation, audits and reporting, and using data to guide service planning and sector advocacy at local, state and national levels.
Patient information systems support
We provide training and ongoing support for clinical systems, including Communicare and Best Practice. Support includes recalls, reporting, KPIs, clinical item design, templates and standardised procedures to strengthen data quality and everyday system use. We also assist with troubleshooting and adapting systems to support local models of care. Our support evolves as systems and requirements change.
Data and reporting
We help Member Services access, understand and use their health data through dashboards, reporting tools and analysis. This includes building data literacy, supporting national KPI reporting and developing population health insights to support local planning and broader advocacy.
Medicare billing support
We provide operational guidance on Medicare Benefits Schedule billing, incentives and compliance to support accurate claiming and strengthen the sustainability of Member Services.
Information sharing and resources
We connect Members with key organisations and stakeholders, and develop practical tools, templates and guidance materials to support day-to-day operations. We keep Member Services informed of changes to standards, systems and best practice.
The Medicare Benefits Schedule (MBS) Optimisation Program is funded by the National Indigenous Australians Agency (NIAA) and delivered by NACCHO to support Aboriginal Community Controlled Health Organisations (ACCHOs) across Australia.
The MBS online learning program provides structured training designed to build both foundational and advanced knowledge of MBS billing, claiming, and Medicare processes in an ACCHO context.
Medicare item numbers for AHPs, AHWs, PNs and MWs.
