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Clinical Systems

The Clinical Systems Improvement (CSI) Coordinator role can support all Aboriginal Community Controlled Health Services to maximise their day-to-day productivity to achieve an effective, meaningful and streamlined clinical service/program through the development of processes and systems. The role will contribute to the vision of “All Aboriginal people enjoy a high quality of health and well-being” and will help facilitate a culture of best quality and safe, comprehensive primary health care.

The CSI Coordinator will primarily focus on supporting services in the following key areas:

  • Accreditation preparation and self-audits to support services to develop and maintain formal processes, procedures, and guidelines to meet best practice standards to achieve and maintain clinical accreditation.
  • Medicare billing support to provide operational guidance in many areas that enable services to access benefits and incentives under the Medicare Benefit Schedule.
  • Continuous Quality Improvement initiatives to assist with the development, documentation and implementation of new or improved systems that are best practice in primary care.
  • Clinical Governance to provide support in the development of a framework to organise a structured approach to support good clinical outcomes for consumers that incorporates policies, procedures and guidelines, risk management and consumer engagement. 

The CSI Coordinator can assist member services to hold workshops, and focus groups in conjunction with peers, external professional bodies and community members to understand the health needs of its community in order to implement and maintain the best possible practices. While there are key support areas listed, member services may identify assistance needs in other areas such as auditing, report preparation, workforce planning, development of model of care and professional development.